Purchase terms and conditions

Purchase terms and conditions

Terms and conditions

1. About DermiSence A/S

• The company is owned by Therese Røssevold with registration number: 932 988 313
• If you want to get in touch with us, you can send an e-mail to dermisence@gmail.com with your errand and contact information and you will hear from us shortly.

• The parties

  The seller is DermiSence, Mørkveien 121A, 1409 Skotbu. Mail: dermisence@gmail.com

  Phone: 97976673

  Org no: 932 988 313

  and is hereinafter referred to as the seller/seller.

  The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

  Order

• When you have completed your order, order confirmation will be sent to your e-mail address. In the confirmation you will find information about the product(s), price, invoicing and delivery address.
• If there are any errors in the order confirmation, please contact us immediately by email to dermisence@gmail.com
• Delivery
• Normal delivery time is 5-7 days. NB! Weekend orders are shipped next Monday.
• In the event of delayed delivery, (without us having informed you of a longer delivery time) please contact us by e-mail: dermisence@gmail.com

1. Prices

• All prices in the store are stated in NOK and include 25% VAT.
• We reserve the right to change/adjust prices caused by price changes from the supplier and misprints in the price list.

• The payment

  The seller can demand payment for the item from the time it is sent from the seller to the buyer.

  If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

  When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

  Payment is made with VippsMobilePay, Vipps Checkout.

  Buyers under the age of 18 cannot pay with a subsequent invoice.

  Right of withdrawal

• When you buy goods on the internet, you as a customer have 14 days right of cancellation which applies from the time you have received the goods you have ordered.
  
  5.1 When you use your right of withdrawal:
• You must inform us that you regret it. The notice must be sent via e-mail to dermisence@gmail.com
  In the e-mail, the name, address, e-mail address, order number and which product(s) the return applies to must be clearly stated.
• You should return the products to us immediately and before the right of withdrawal expires (within 14 days).
• When returning, the products must be returned in their original condition. As a customer, you are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well wrapped and in the original packaging.
• From the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product for used or damaged products.

• Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

  The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

  The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

  The cancellation period starts to run:

  • When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

  The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

  When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

  The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

  The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he/she has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

• 5.2 The right of withdrawal does not apply to:
• - Products that are sealed for health or hygiene reasons, and where the seal has been broken by you.
• - Tailor-made product that is specially adapted for you or that has a clear personal touch according to your wishes. For example, customized mixlab serum.
• - Services that have been completed and where you have explicitly consented to the service being performed without right of withdrawal.
• - Special orders for products outside the normal range.

1. Claims and complaints

• All products are inspected before delivery. Should the product still be damaged or sent incorrectly when it arrives, we undertake, in accordance with current legislation, to correct the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint must be sent immediately after the defect is discovered.

Deficiency of the item:

If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, chapter 6, according to the circumstances keep the purchase price back , choose between correction and redelivery , demand price reduction , demand the agreement terminated and/or demand replacement from the seller.

Complaints to the seller should be made in writing.

• 6.1 How you proceed with a complaint
• Any errors and omissions must always be reported to dermisence@gmail.com, where you state your name, address, e-mail address, order number and description of the error.
• If we are unable to rectify the fault or deliver a similar product, we will reimburse you for the defective product in accordance with applicable legislation. We are responsible for the return shipping for approved complaints.
• We reserve the right to refuse a claim if it turns out that the product is not damaged, defective or similar in accordance with current legislation.

1. Limitation of liability

• We do not take responsibility for indirect damage that may occur due to the product.
• We do not take responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, authority decision, reduced or non-delivery by the supplier.
• Furthermore, no responsibility is assumed for changes in products/product characteristics that have been changed by the respective supplier and/or other factors beyond our control.
• We do not accept responsibility for damages that occur as a result of incorrect use of products.
• We do not take responsibility for damage that occurs as a result of products being left outside in extreme cold/heat. If you believe that your item is at risk of such damage, you must order the item to the pick-up point as the shipping label indicates during delivery.

• Conflict resolution

  Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. The Norwegian Consumer Protection Authority is available on telephone 23 400 600 or www.forbukertilsynet.no .

  The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr .

  Product information

• We reserve the right for any typographical errors in the online shop as well as sold-out products at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always do our best to expose the products as accurately as possible.

1. Information about cookies (Cookies)

• According to the Act on Electronic Information, visitors to a website must be informed that cookies are used. The information in the cookie can be used to track the user's browsing. A cookie is a small text file that the website you visit requests to be stored on your computer in order to provide access to various functions. You can set your browser to automatically refuse cookies.

1. Personal information

• By shopping at Dermisence.net, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.
• Dermisence.net is responsible for the processing of personal data that you have given us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers and to be able to adapt marketing to your individual needs.
• Below is a summary of how we store and process your data in accordance with the Personal Data Act (GDPR).

• 10.1 What is personal information?
  Personal data is all information that can be directly or indirectly attributed to a natural person.

• 10.2 What information do we store?
  In order to handle your order and answer questions related to your order, we store your first and last name, address, phone number, email address, IP address and purchase history.
• Your information is stored as long as we have a legal basis for processing your information, e.g. to fulfill the agreement between us or to comply with a legal obligation according to e.g. the Accounting Act.

• 10.3 Legal basis
  In connection with purchases, your personal information is processed to complete the agreement with you.
  Marketing, campaigns and similar mailings are done with your consent

• 10.4.1 Payment provider
• When you make a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number.
  If you choose to pay by invoice, the personal identification number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
  Payment providers we use are: Vipps Checkout
• 10.4.2 Delivery company
  In order to deliver your orders and complete our agreement, we need to share specific information with delivery companies. What is shared with the delivery company is first name, last name and address information. Email address and/or mobile number may also be shared for notification.
  The delivery company we work with is: Posten Bring
• We estimate between 5 - 7 days for delivery.

  Delivery has taken place when the buyer, or his representative, has taken over the thing.

  If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.

• 10.4.3 Newsletter
  If you have chosen to subscribe to our newsletter, your first name, surname and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

• 10.5 The right of access
  You have the right to receive extracts of all information that is available about you with us. Extracts are delivered electronically in readable format.

• 10.6 Right to rectification
  You have the right to ask us to update incorrect information or complete incomplete information.

• 10.7 The right to be forgotten
  You can request the deletion of your personal information at any time.
  There are few exceptions to this right to be deleted, e.g. whether it must be retained in order for us to fulfill a legal obligation (according to the Accounting Act).

• 10.8 Responsible for data protection
  Dermisence.net is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

• 10.9 How we protect your personal information
  We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
  We use shopify.com as a platform.

• Changes to the general terms and conditions
• We reserve the right to make changes to the terms at any time. Changes to the terms and conditions will be posted online in the online store. The amended terms are deemed accepted in connection with orders or visits to the website.

1. Dispute and choice of law

• In cases where the dispute cannot be resolved between the company and the customer, you as a customer can contact the Consumer Council. For residents of an EU/EEA country other than Norway, complaints can be submitted online via Forbruker Europa's page.
• In the event of a dispute, we follow decisions from the Consumer Council or the corresponding dispute resolution body.
• Disputes about the interpretation or application of these general terms and conditions shall be interpreted in accordance with Norwegian law.