Purchase terms and conditions

Purchase terms and conditions

Terms and conditions

  1. About DermiSence A/S
  • The company is owned by Therese Røssevold with registration number:
  • If you want to get in touch with us, you can send an e-mail to dermisence@gmail.com with your errand and contact information and you will hear from us shortly.
  1. Order
  • When you have completed your order, order confirmation will be sent to your e-mail address. In the confirmation you will find information about the product(s), price, invoicing and delivery address.
  • If there are any errors in the order confirmation, please contact us immediately by email to dermisence@gmail.com
  • Delivery
  • Normal delivery time is 5-7 days. NB! Weekend orders are shipped next Monday.
  • In case of delayed delivery, (without us having informed you of a longer delivery time) please contact us by e-mail: hudsykepleieren@gmail.com
  1. Prices
  • All prices in the store are stated in NOK and include 25% VAT.
  • We reserve the right to change/adjust prices caused by price changes from the supplier and misprints in the price list.
  1. Right of withdrawal
  • When you buy goods on the internet, you as a customer have 14 days right of cancellation which applies from the time you have received the goods you have ordered.

    5.1 When you use your right of withdrawal:
  • You must inform us that you regret it. The notice must be sent via e-mail to dermisence@gmail.com
    In the e-mail, the name, address, e-mail address, order number and which product(s) the return applies to must be clearly stated.
  • You should return the products to us immediately and before the right of withdrawal expires (within 14 days).
  • When returning, the products must be returned in their original condition. You as the customer are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well wrapped and in the original packaging.
  • From the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product for used or damaged products.

    5.2 The right of withdrawal does not apply to:
  • - Products that are sealed for health or hygiene reasons, and where the seal has been broken by you.
  • - Tailor-made product that is specially adapted for you or that has a clear personal touch according to your wishes. For example, customized mixlab serum.
  • - Services that have been completed and where you have explicitly consented to the service being performed without right of withdrawal.
  • - Special orders for products outside the normal range.
  1. Claims and complaints
  • All products are inspected before delivery. Should the product still be damaged or sent incorrectly when it arrives, we undertake, in accordance with current legislation, to correct the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect is discovered.
  • 6.1 How you proceed with a complaint
  • Any errors and omissions must always be reported to dermasence@gmail.com, where you state your name, address, e-mail address, order number and description of the error.
  • If we are unable to rectify the fault or deliver a similar product, we will reimburse you for the defective product in accordance with applicable legislation. We are responsible for the return shipping for approved complaints.
  • We reserve the right to refuse a claim if it turns out that the product is not damaged, defective or similar in accordance with current legislation.
  1. Limitation of liability
  • We do not take responsibility for indirect damage that may occur due to the product.
  • We do not accept responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, authority decision, reduced or non-delivery by the supplier.
  • Furthermore, no responsibility is assumed for changes in products/product characteristics that have been changed by the respective supplier and/or other factors beyond our control.
  • We do not take responsibility for damages that occur as a result of incorrect use of products.
  • We do not take responsibility for damage that occurs as a result of products being left outside in extreme cold/heat. If you believe that your item is at risk of such damage, you must order the item to the pick-up point as the shipping label indicates during delivery.
  1. Product information
  • We reserve the right for any typographical errors in the online shop as well as sold-out products at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always do our best to expose the products as accurately as possible.
  1. Information about cookies (Cookies)
  • According to the Act on Electronic Information, visitors to a website must be informed that cookies are used. The information in the cookie can be used to track the user's browsing. A cookie is a small text file that the website you visit requests to be stored on your computer in order to provide access to various functions. You can set your browser to automatically refuse cookies.
  1. Personal information
  • By shopping at Dermisence.net, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.
  • Dermisence.net is responsible for the processing of personal data that you have given us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers and to be able to adapt marketing to your individual needs.
  • Below is a summary of how we store and process your data in accordance with the Personal Data Act (GDPR).
  • 10.1 What is personal information?
    Personal data is all information that can be directly or indirectly attributed to a natural person.
  • 10.2 What information do we store?
    In order to handle your order and answer questions related to your order, we store your first and last name, address, telephone number, email address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis for processing your information, e.g. to fulfill the agreement between us or to comply with a legal obligation according to e.g. the Accounting Act.
  • 10.3 Legal basis
    In connection with purchases, your personal information is processed to complete the agreement with you.
    Marketing, campaigns and similar mailings are done with your consent.
  • 10.4 What information is shared and for what purpose?
    10.4.1 Payment provider
  • When you make a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number.
    If you choose to pay by invoice, the personal identification number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
    Payment providers we use are: Klarna, Vipps, Visa, Mastercard.
  • 10.4.2 Delivery company
    In order to deliver your orders and complete our agreement, we need to share specific information with delivery companies. What is shared with the delivery company is first name, last name and address information. Email address and/or mobile number may also be shared for notification.
    The delivery company we work with is: Bring
  • 10.4.3 Newsletter
    If you have chosen to subscribe to our newsletter, your first name, surname and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
  • 10.5 The right of access
    You have the right to receive extracts of all information that is available about you with us. Extracts are delivered electronically in readable format.
  • 10.6 Right to rectification
    You have the right to ask us to update incorrect information or complete incomplete information.
  • 10.7 The right to be forgotten
    You can request the deletion of your personal information at any time.

    There are few exceptions to this right to be deleted, e.g. whether it must be retained in order for us to fulfill a legal obligation (according to the Accounting Act).
  • 10.8 Responsible for data protection
    Dermisence.net is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
  • 10.9 How we protect your personal information
    We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
    We use shopify.com as a platform.

  • Changes to the general terms and conditions
  • We reserve the right to make changes to the terms at any time. Changes to the terms and conditions will be posted online in the online store. The amended terms are deemed to be accepted in connection with orders or visits to the website.
  1. Dispute and choice of law
  • In cases where the dispute cannot be resolved between the company and the customer, you as a customer can contact the Consumer Council. For residents of an EU/EEA country other than Norway, complaints can be submitted online via Forbruker Europa's page.
  • In the event of a dispute, we follow decisions from the Consumer Council or the corresponding dispute resolution body.
  • Disputes about the interpretation or application of these general terms and conditions shall be interpreted in accordance with Norwegian law.